From strategy consultancy to operations
Savills involvement with One Era began before the development entered day-to-day operations, with the company providing strategic property management consultancyfor the wider township.
The consultancy was designed to establish themanagement foundations for a development of this scale and complexity. Savills supported KINERAacross three key areas: township management strategy, financial and service charge strategy, and service and facilities management solutions.
At the strategic level, this involved considering how the different components of a large-scale township can operate as one connected ecosystem, from defining management structures and responsibilities, to establishing service standards, planning operating costs and developing frameworks for the management of common areas, facilities and services.
The financial and service charge strategy also considered the relationship between operational requirements, service quality and long-term cost sustainability, helping create a framework that can support the township as its community and facilities evolve.
For service and facilities management, Savills’ role extended to shaping the operational principles and service framework required to support the development, including considerations around technical operations, facilities, security, cleaning, landscaping and customer-facing services.
Supporting the experience from the first touchpoints
Following its consultancy role, Savills has been entrusted by the Developer to provide property management services for the SGSU and Show Villas sector, bringing the principles established during the consultancy phase into practical day-to-day operations.
The SGSU and Show Villas form important touchpoints within One Era, where the quality of the physical environment and service delivery contributes to the first impression of the wider development.
Savills will oversee the day-to-day management of these areas, bringing together technical operations, facilities management, security, cleaning, landscaping and customer-facing services within a coordinated operating framework.
The focus will be on proactive management, preventive maintenance and responsive service delivery, helping maintain the quality and functionality of the assets while creating a consistent experience for visitors, prospective residents and other stakeholders.
About Savills Vietnam
Savills Vietnam provides consultancy and property management services across residential, commercial, retail, industrial and mixed-use assets. Services span the development lifecycle, from planning and mobilisation through to day-to-day operations.
Savills currently manages more than 145 projects nationwide, comprising over 13 million sq m of space and supported by 115 head-office professionals and 3,000 on-site staff. Its management platform supported by Property Cube technology, enhances operational oversight and supports data-driven asset management.
Combining specialist expertise, technology and local market knowledge, Savills helps clients maintain service quality, operational efficiency and long-term asset performance.
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